Support

If you need help with your Pinnacle account, transactions, or games, support is close at hand. Pinnacle offers multiple ways to get assistance so you can pick the method that fits your situation: live chat for quick questions, email for detailed requests, and phone support where available. The team is experienced with account issues, deposits and withdrawals, bonus questions, and gameplay concerns, and they aim to resolve problems promptly and clearly.

How to contact us and typical response times

• Live chat — Best for urgent issues and quick answers. Expect a reply within 1–5 minutes during normal hours, and often faster. Live chat is ideal for transaction checks, login help, and immediate troubleshooting.
• Email — Use customerservice@pinnacle.com for less-urgent matters or when you need to attach documents. Typical turnaround is within 12–24 hours; complex cases may take longer while the team investigates.
• Phone support — Available in many regions for customers who prefer to speak with an agent. Wait times vary by region and call volume, but phone is useful for detailed account or verification conversations.
• FAQ and Help Center — For instant answers, consult the support articles and FAQs that cover account setup, deposits and withdrawals, KYC verification, game rules, and responsible gambling tools. Many common issues can be resolved immediately without contacting an agent.

What to include to speed up a resolution

When you contact support, include your account ID, the email tied to your account, transaction IDs (for deposit/withdrawal issues), and screenshots when relevant. Clear details help the team troubleshoot faster and get you back to play with minimal delay.

Payments, currencies, and transaction help

Pinnacle supports a wide range of payment methods — from Visa and MasterCard to crypto options like Bitcoin and Tether, plus e-wallets such as Neteller and Skrill, bank transfers, and regional options like Interac and AstroPay. The support team can help with deposit verification, withdrawal processing, and questions about limits or fees. If you have a question about a specific method or currency (USD, CAD, EUR, GBP, BRL, COP, NZD, and others), the agents can explain the steps and timelines for your region.

Knowledgeable support that respects your time

Agents are trained to handle account security, bonus and promotion queries, tournament entries, and technical issues with games and mobile play. If a problem needs escalation — for example, a security review or a complex payment dispute — the team will keep you informed about progress and expected timelines. Pinnacle also provides tools like deposit limits, time-outs, and self-exclusion; support can guide you through activating those options.

Friendly, personal service — we’re here when you need us

Reaching out is easy and confidential. Whether you prefer quick live chat replies, a written email trail at customerservice@pinnacle.com, or a phone conversation in your region, help is available around the clock to give clear, fair, and practical solutions. For a broader look at Pinnacle and what to expect from its games and promotions, see our Pinnacle review — or jump straight into the Help Center to find answers now.